CoreOP Terms of Service

Last Updated: May 6, 2026

These Terms of Service ("Terms"), together with any order form, online checkout summary, or other ordering document that references these Terms (each, an "Order"), and any product-specific terms, policies, or addenda incorporated by reference (collectively, the "Agreement"), are a binding legal agreement between you and Aviluxe Aviation LLC, a Texas limited liability company doing business as CoreOP ("CoreOP," "we," "us," or "our"), governing your access to and use of the CoreOP platform, mobile applications, websites at coreop.io and any subdomains, APIs, and related services (collectively, the "Service").

If you are accepting these Terms or using the Service on behalf of a company, partnership, or other organization (an "Organization"), you represent that you have authority to bind that Organization and "you" and "your" refer to the Organization. If you are using the Service in your individual capacity, "you" and "your" refer to you personally.

PLEASE READ THESE TERMS CAREFULLY. Section 17 contains a binding arbitration agreement, a class action waiver, and a jury trial waiver that apply to disputes between you and CoreOP. Under that section, with limited exceptions, you agree to resolve disputes with CoreOP only on an individual basis through arbitration. Section 18 sets out a Texas governing law and venue.

By creating an account, accessing the Service, or clicking a button or checkbox indicating acceptance, you agree to the Agreement. If you do not agree, do not use the Service.

We may update these Terms from time to time. We will post the updated Terms at coreop.io/legal/terms and update the "Last Updated" date. For material changes we will provide at least 30 days' advance notice (by email, in-product notice, or both), unless the change is required by law or by a service provider. Your continued use of the Service after the effective date of an update constitutes acceptance.

1. The Service

CoreOP provides a cloud-based operating platform for service businesses, including a customer relationship management module, scheduling and dispatch, quoting and invoicing, crew management, payments, communications, analytics, and AI-assisted features. The Service is offered to businesses in field service verticals such as aviation detailing, with additional verticals added from time to time.

CoreOP supports multiple user types, including:

Vendors — businesses that subscribe to the Service to operate their business.
End Customers — the customers of a Vendor, who may interact with the Service to view quotes, approve work, view invoices, and pay.
Crew — a Vendor's employees or contractors who use the Service to receive job assignments and complete work.

Vendor administrators control what features are enabled in their account and what permissions are granted to other users.

2. Account Registration and Eligibility

To use the Service you must register for an account. You agree to provide accurate, complete, and current information and to keep that information up to date. You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) and capable of entering into a binding contract. You must not be barred from receiving services under U.S. or other applicable law.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at support@coreop.io of any unauthorized access or suspected security incident.

Vendor accounts are licensed by user type and seat count as set out in your subscription tier. Sharing accounts is prohibited. If your usage exceeds your subscription, we may, at our discretion, prorate and bill the additional seats or limit access until you upgrade.

3. Subscriptions, Trials, and Plans

The Service is offered through tiered subscriptions and add-ons. Your specific plan, seat count, features, and fees are set out in your Order or in your account billing screen. We may offer free trials, founding-member offers, lifetime offers, or other promotional pricing from time to time, subject to additional terms specified at the time of the offer.

Unless your Order says otherwise, subscriptions are month-to-month and renew automatically for successive monthly periods until canceled. Annual subscriptions renew for additional one-year periods until canceled. To cancel, use the in-product cancellation flow or email support@coreop.io at least 24 hours before the next renewal date.

We may modify our pricing for new subscription terms by giving you at least 30 days' notice before the change takes effect. Changes do not apply retroactively to a paid subscription period.

4. Fees, Payment, and Taxes

You authorize us to charge your designated payment method for all fees due. Fees are stated in U.S. dollars and exclude applicable taxes. You are responsible for all sales, use, value-added, and similar taxes (other than taxes on our net income). If you are tax-exempt, send a current exemption certificate to support@coreop.io.

If a payment fails, we may retry the charge, require an alternative payment method, or suspend access. Past-due amounts accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, plus reasonable collection costs.

All fees are non-refundable except where required by law or expressly stated. If we materially breach the Agreement and fail to cure within 30 days of written notice, you may terminate and receive a pro-rated refund of unused, prepaid fees as your sole remedy.

Platform Fees on Vendor Transactions

Where you use CoreOP's payment processing features (powered by Stripe), CoreOP charges a platform fee on processed transactions, set at the rate disclosed in your Order or pricing page at the time of activation. Platform fees are deducted from the gross transaction amount before payout to your connected Stripe account. You authorize Stripe to remit platform fees to CoreOP on your behalf. Stripe's processing fees are charged by Stripe and are separate from CoreOP's platform fee.

CoreOP is not a money transmitter, payment institution, or bank. Payment processing services are provided by Stripe, Inc. and its affiliates under the Stripe Connected Account Agreement and Stripe Services Agreement, which you must accept to use payment features. By enabling payments, you authorize CoreOP to share information about you and your transactions with Stripe.

5. License to Use the Service

Subject to your compliance with the Agreement and timely payment of fees, CoreOP grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your subscription term, for your internal business operations, by the number and types of users authorized by your subscription. Mobile apps are licensed for installation on devices you own or control.

Each Order is a separate license. You may not transfer your subscription to a different legal entity, location, or business without our written consent.

6. Acceptable Use; Restrictions

Your use of the Service must comply with all applicable laws and with our Acceptable Use Policy at coreop.io/legal/acceptable-use, which is incorporated by reference. You agree not to:

Use the Service in violation of any law, including consumer protection, advertising, telemarketing, anti-spam, wiretapping, privacy, employment, or export laws.
Reverse engineer, decompile, disassemble, or attempt to derive source code of the Service, except as expressly permitted by law that cannot be contractually waived.
Copy, modify, distribute, sell, lease, sublicense, or create derivative works of the Service.
Build a competing product or service using the Service or its outputs.
Probe, scan, or test the vulnerability of the Service except under our coordinated disclosure program (security@coreop.io).
Interfere with or disrupt the Service or its security features.
Send unsolicited communications, spam, malware, or harmful code through the Service.
Use the Service to harass, defame, or impersonate any person.
Upload information you do not have the right to upload, including third-party intellectual property and personal information of others without lawful basis.
Use the Service to collect, store, or process protected health information subject to HIPAA, government-issued identification numbers (other than tax IDs you are authorized to process), full payment card numbers (which Stripe handles), or other regulated sensitive information unless we have agreed in writing.

We may suspend access immediately and without notice if we reasonably believe your use threatens the security, integrity, or availability of the Service, violates the Agreement, or exposes us or others to legal liability.

7. Your Data and Vendor Responsibilities

"Your Data" means information that you, your authorized users, your End Customers, or your Crew submit to or generate through the Service, including customer records, aircraft and asset records, photos, communications, transaction records, and integration data. As between you and CoreOP, you own Your Data.

You grant CoreOP a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, process, transmit, display, and modify Your Data solely as necessary to operate the Service, to provide support, to enforce the Agreement, to develop and improve the Service (in aggregated or de-identified form), and to comply with law.

You represent and warrant that:

You have all rights, consents, and authorizations necessary to submit Your Data to the Service and to authorize CoreOP's processing of it as described in the Agreement and our Privacy Policy.
Your Data does not infringe the rights of any third party or violate any law.
You will provide all required notices and obtain all required consents from your End Customers, Crew, and other individuals whose information you submit, including for telephone and SMS communications, call recording, location tracking, and AI processing.
You are solely responsible for the accuracy, quality, and legality of Your Data and for the conduct of your authorized users.

When CoreOP processes personal information about your End Customers, Crew, or other individuals on your behalf, CoreOP acts as a processor and you act as the controller. Such processing is governed by our Data Protection Addendum at coreop.io/legal/dpa, which is incorporated by reference.

8. CoreOP Intellectual Property

The Service, including all software, content, design, trademarks, logos, and documentation (other than Your Data), is owned by CoreOP and its licensors and is protected by intellectual property laws. We reserve all rights not expressly granted to you. Nothing in the Agreement transfers ownership of the Service to you.

If you provide feedback, suggestions, or ideas about the Service, you grant CoreOP a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without obligation to you.

We may identify you as a CoreOP customer and use your name and logo on our website and marketing materials in a manner consistent with your branding guidelines. You may opt out by emailing support@coreop.io.

9. Third-Party Services and Integrations

The Service may connect to or interoperate with third-party products, services, and integrations ("Third-Party Services"), including payment processors, accounting platforms, communication providers, social platforms, mapping providers, weather APIs, AI providers, and others. Use of Third-Party Services is governed by the terms of those services, not the Agreement. CoreOP does not control and is not responsible for Third-Party Services. We may modify, suspend, or discontinue an integration at any time.

When you authorize a Third-Party Service, you authorize the exchange of information between CoreOP and that service as needed for the integration to function.

10. AI Features

The Service includes features that use artificial intelligence, machine learning, and large language models, including third-party models accessed through providers such as Anthropic and xAI ("AI Features"). AI Features may generate quotes, draft messages, summarize information, recommend pricing, draft marketing content, and assist support.

You acknowledge that AI Features:

May produce inaccurate, incomplete, biased, or otherwise problematic outputs.
Are provided for your assistance and not as a substitute for your professional judgment.
Should not be relied upon without human review for any decision that affects a person, business outcome, or legal obligation.

You are solely responsible for reviewing AI outputs before relying on them or sharing them with third parties. To the maximum extent permitted by law, CoreOP disclaims all liability arising from your use of AI Features.

You agree that CoreOP and its AI providers may process your inputs and outputs as necessary to provide AI Features. CoreOP's AI providers are contractually prohibited from using your inputs or outputs to train their general-purpose models, except as expressly permitted in our agreements with them.

If your use of AI Features requires consent or notice from any individual (for example, recording or transcribing a call), you are solely responsible for obtaining that consent and providing that notice.

11. Beta Features

From time to time we may offer features designated as beta, preview, alpha, early access, experimental, or similar (each, a "Beta Feature"). Beta Features are provided "as is," may not be reliable or supported, may be discontinued at any time, and are subject to additional terms we communicate when offering them. Use of Beta Features is at your sole risk.

12. Term, Suspension, and Termination

These Terms remain in effect for as long as you use the Service. Either party may terminate the Agreement for any reason on 30 days' notice, subject to your obligation to pay through the end of the current billing period.

We may suspend or terminate access immediately if you breach the Agreement, fail to pay, threaten the security or integrity of the Service, or use the Service in a manner that exposes us or others to legal liability.

If you terminate before the end of a paid term other than for our uncured material breach, no refund is owed.

Effect of Termination

On termination:

Your right to access the Service ends.
You remain liable for fees accrued through the termination date.
Sections that by their nature should survive — including Sections 4, 6, 7, 8, 13, 14, 15, 16, 17, 18, and 19 — survive.

For 30 days after termination, you may export Your Data using the in-product export tools or by emailing support@coreop.io. After that period, we may delete Your Data, except to the extent retention is required by law or held in routine backups that are eventually overwritten in the normal course.

13. Confidentiality

Each party may disclose to the other Confidential Information in connection with the Agreement. "Confidential Information" means non-public information disclosed by one party (the discloser) to the other (the recipient) that is marked as confidential or that the recipient should reasonably understand to be confidential, including pricing, product roadmap, security measures, and business plans. The recipient will use Confidential Information only to perform under the Agreement and protect it with at least the same degree of care it uses for its own confidential information (and no less than reasonable care). Confidential Information does not include information that is or becomes public without breach, was known to the recipient before disclosure, is received from a third party without restriction, or is independently developed.

The recipient may disclose Confidential Information as required by law if it gives the discloser prompt notice (where legally permitted) and reasonable cooperation to seek protection.

Your Data is your Confidential Information. CoreOP's pricing, product roadmap, and non-public security and infrastructure information are CoreOP's Confidential Information.

14. Warranties and Disclaimer

CoreOP warrants that during your subscription term the Service will perform materially in accordance with our published documentation. Your sole remedy and our sole liability for breach of this warranty is for CoreOP to use commercially reasonable efforts to correct the non-conformity after written notice from you. If we are unable to do so within 30 days, you may terminate the affected subscription and receive a pro-rated refund of unused, prepaid fees.

EXCEPT FOR THE EXPRESS WARRANTY ABOVE, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, COREOP AND ITS LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS.

YOU ACKNOWLEDGE THAT THE INTERNET IS INHERENTLY INSECURE AND THAT WE ARE NOT RESPONSIBLE FOR INTERCEPTION OR LOSS OF DATA IN TRANSIT. WE ARE NOT RESPONSIBLE FOR THIRD-PARTY SERVICES.

15. Indemnification

You will defend, indemnify, and hold harmless CoreOP, its affiliates, and its and their officers, directors, employees, and agents from and against any third-party claim, suit, demand, or proceeding, and any related liabilities, damages, losses, settlements, and reasonable attorneys' fees and costs, arising out of or related to:

Your or your authorized users' use of the Service;
Your Data, including any claim that Your Data infringes, misappropriates, or violates any third-party right or law;
Your breach of the Agreement, including the Acceptable Use Policy;
Your use of AI Features, payment features, or Third-Party Services;
Your products or services, your relationships with your End Customers, and any disputes between you and any third party;
Your violation of any law or regulation, including TCPA, CAN-SPAM, CASL, telemarketing, wiretapping, employment, and privacy laws.

We may, at our option, assume sole control of the defense and settlement of any claim subject to indemnification, in which case you will reasonably cooperate. You may not settle any claim that imposes any obligation or liability on CoreOP without our prior written consent.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL COREOP OR ITS AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATED TO THE AGREEMENT OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE AGGREGATE LIABILITY OF COREOP AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE AGREEMENT OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO COREOP IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

THE LIMITATIONS IN THIS SECTION APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

17. Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

17.1 Agreement to Arbitrate

You and CoreOP agree that any dispute, claim, or controversy arising out of or related to the Agreement, the Service, or your relationship with CoreOP, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether arising before or after termination of the Agreement (each, a "Dispute"), will be resolved exclusively by final and binding individual arbitration, except as set out in Section 17.2 and Section 17.3.

This arbitration agreement is governed by the Federal Arbitration Act.

17.2 Exceptions

Either party may (a) bring an individual claim in small claims court if the claim qualifies; (b) seek temporary or preliminary injunctive relief in a court of competent jurisdiction to protect intellectual property rights or confidential information pending arbitration; and (c) pursue an enforcement action through the applicable federal, state, or local agency where such action is available.

17.3 Class Action and Jury Trial Waiver

YOU AND COREOP AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF MORE THAN ONE PERSON OR PRESIDE OVER A REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE INDIVIDUAL RELIEF.

YOU AND COREOP WAIVE THE RIGHT TO A TRIAL BY JURY IN ANY DISPUTE BETWEEN US.

17.4 Pre-Arbitration Notice

Before initiating arbitration, the party intending to seek arbitration must send the other a written Notice of Dispute by certified mail describing the claim and the relief sought. Notices to CoreOP must be sent to: Aviluxe Aviation LLC d/b/a CoreOP, Attn: Legal, support@coreop.io. The parties will negotiate in good faith for at least 60 days after receipt of the Notice of Dispute to resolve the claim.

17.5 Arbitration Procedure

Arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules and, where applicable, its Supplementary Procedures for Consumer-Related Disputes (collectively, the "AAA Rules"), as modified by this Section 17. The AAA Rules are available at adr.org. The arbitration will be conducted by a single arbitrator before AAA in Tarrant County, Texas, or, at your election if you are a consumer, in your county of residence or by telephone or videoconference. For claims of $25,000 or less, the arbitration may be conducted on documents only at your election.

The arbitrator will have exclusive authority to decide all issues, including the scope, enforceability, and arbitrability of this Section 17, except that issues of class arbitration are for a court to decide. The arbitrator will issue a written, reasoned award.

17.6 Fees

Each party will pay its own arbitration filing, administrative, and arbitrator fees as required by the AAA Rules, except where the AAA Rules require us to pay a greater share.

17.7 Severability

If any portion of Section 17.3 is found unenforceable, the entirety of this Section 17 is null and void. If any other portion of this Section 17 is found unenforceable, the remainder of this Section 17 will continue in effect.

17.8 Survival

This Section 17 survives termination of the Agreement.

18. Governing Law; Venue for Non-Arbitrable Matters

The Agreement is governed by the laws of the State of Texas, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For any matter not subject to arbitration, you and CoreOP submit to the exclusive jurisdiction of the state and federal courts located in Tarrant County, Texas, and waive any objection based on inconvenient forum.

19. General

Entire Agreement. The Agreement is the entire agreement between you and CoreOP regarding the Service and supersedes all prior agreements and communications. CoreOP rejects any additional or conflicting terms in your purchase order, vendor onboarding form, or other document, regardless of whether CoreOP has signed that document.

Order of Precedence. In the event of a conflict, the order of precedence is: (1) the body of these Terms; (2) any signed Order; (3) the Acceptable Use Policy; (4) the Data Protection Addendum; (5) other policies linked from these Terms; (6) Beta Feature terms or product-specific terms (which control for the relevant Beta Feature or product).

Assignment. You may not assign the Agreement without our prior written consent. Any attempted assignment in violation of this section is void. We may assign the Agreement to an affiliate or in connection with a merger, acquisition, or sale of assets without your consent. The Agreement binds and benefits the parties' permitted successors and assigns.

No Waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.

Severability. If any provision is held unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be replaced by an enforceable provision that most closely matches the parties' original intent.

Force Majeure. Neither party is liable for any failure or delay in performance (other than payment) caused by events beyond its reasonable control, including natural disasters, pandemics, war, civil unrest, governmental action, telecommunications or utility failures, third-party service failures, and labor disturbances.

Notices. Notices to CoreOP must be in writing and sent to support@coreop.io. Notices to you may be sent by email to the address on your account or by in-product notification.

Subcontractors. We may use subcontractors and subprocessors to perform our obligations. We remain responsible for their performance.

Independent Contractors. The parties are independent contractors. Nothing in the Agreement creates a partnership, joint venture, agency, or employment relationship.

Export and Sanctions. You may not access or use the Service in violation of U.S. export controls or trade sanctions, and you represent that you are not on any U.S. government list of restricted parties or located in a comprehensively sanctioned jurisdiction.

U.S. Government Users. The Service is "commercial computer software" provided with "restricted rights" as defined in FAR 12.212 and DFARS 227.7202.

Electronic Communications and Signatures. You consent to receive communications from us electronically, and you agree that electronic notices, agreements, and other records satisfy any legal requirement that such communications be in writing. Electronic signatures and clickwrap acceptance are valid and binding.

Headings. Section headings are for convenience and do not affect interpretation.

Contact

Aviluxe Aviation LLC (d/b/a CoreOP) Email: support@coreop.io Phone: (682) 900-5811 Web: coreop.io