Business jet parked on the tarmac, front view, black and white.
CRM

Know every aircraft and every customer.

Customers are flight departments, owners, and operators. Each carries a fleet, a service history, and every communication that ever left your shop.

coreop.io
coreop.io

Aircraft profile

N724MJ · Cessna Citation CJ2+

Owned by Jetview LLC

Serial

525A-0284

Total time

4,182 hr

Cycles

3,207

Since insp

72.4 hr

Squawks

3 open

Quotes

1 sent

Invoices

$0 due

Visit history

Jul 02 2026V-1204 · 100-hr inspection
Apr 18 2026V-1178 · Nav1 replacement
Jan 09 2026V-1132 · Annual inspection
Oct 22 2025V-1091 · Tire replacement
Operator: Coastal CharterChief pilot: J. Hale
Who a customer is

Aviation customers are not one shape.

A flight department is different from an aircraft owner. An operator is different from a management company. CoreOp represents each with the fields and the relationships that fit, without forcing a shape from a different industry.

Flight departments

Corporate flight departments

Multiple aircraft, chief pilots, maintenance leads, and dispatchers. Each with contact preferences and notification rules that fit an operating environment.

Aircraft owners

Owners and management companies

Individual owners, holding companies, and management firms. Contacts are separated from operators so billing and dispatch reach the right party without a phone call.

Operators

Charter operators

Fleet of managed aircraft, dispatch coordination, and part 135 nuance. CoreOp represents the relationship between owner, operator, and aircraft correctly.

Fleet records

Every aircraft, every serial, every history.

Each aircraft carries make, model, serial number, engine and propeller identity, hours and cycles, and its visit history at your shop. Open a customer and their whole fleet is one screen away. Open an aircraft and you can see the last visit, the next visit, the open quote, and the outstanding squawks in one view.

  • Make, model, serial number, engine identity, propeller identity, hours, and cycles per aircraft.
  • Visit history per aircraft: past visits, current visit, next visit.
  • Open squawks, open quotes, and open invoices linked at the aircraft level.
  • Attachments and documents on the aircraft record: prior 8130 tags, logbook entries, insurance certificates.
coreop.io

Aircraft profile

N724MJ · Cessna Citation CJ2+

Owned by Jetview LLC

Serial

525A-0284

Total time

4,182 hr

Cycles

3,207

Since insp

72.4 hr

Squawks

3 open

Quotes

1 sent

Invoices

$0 due

Visit history

Jul 02 2026V-1204 · 100-hr inspection
Apr 18 2026V-1178 · Nav1 replacement
Jan 09 2026V-1132 · Annual inspection
Oct 22 2025V-1091 · Tire replacement
Operator: Coastal CharterChief pilot: J. Hale
Communication

Every message on the record.

Emails, text messages, quotes sent, invoices sent, portal activity, and internal notes live on the same timeline. You can see the last time a customer heard from your shop and what was said, without cross referencing three inboxes.

Automated notifications keep the operator and the owner in the loop as a visit progresses. Every automated message is logged on the customer record. Every reply lands in the same timeline.

coreop.io

Communication timeline

Coastal Charter · N724MJ

5 events · 24 hr

10:42 amSMS
Sent

Quote Q-0187 approved. Deposit link sent.

10:38 amPortal
Signed

Customer signed quote Q-0187 · Jetview LLC

09:15 amEmail
Delivered

Quote Q-0187 sent to jhale@coastalcharter.com

YesterdayNote
Internal

Confirmed tire brand pref with owner. Rebuilt line.

YesterdayCall
Inbound

J. Hale re: arrival time push to Jul 02 08:00

Auto-notify: onSLA reply: 1h 18m
Notifications

Nobody has to call for a status.

Owners, operators, and flight departments receive the updates they care about, tuned per customer. Intake confirmation. Quote ready. Sign off complete. Ready to release. Invoice sent. Every touch on the visit produces the right note to the right party, and the log stays on the record.

coreop.io

Notifications

Coastal Charter · Delivery preferences

Per customer

EventEmailSMS
Intake received
Quote sent
Quote approved
Work order opened
Task completed
Invoice sent
Payment received
RTS record ready
Contact: J. Halejhale@coastalcharter.com
What CRM produces

A relationship the whole shop can pick up.

The dispatcher, the technician, the office, and the owner see the same picture of the customer. The next call is picked up with context, not from memory.

Keep going

See how the layer fits with the rest of the platform.